How to shop on Superbuy

1. Create an account

To get started, first create an account using our referral link. This will grant you exclusive benefits and allow you to start shopping immediately.

2. Select a product and add to cart

Choose a product on our site and click “Buy On Superbuy”. You will be redirected to the agent’s page, where you can add the product to your cart. It is recommended to use only one agent, as shipping costs depend on package weight. The more items you have in one package, the lower the shipping costs.

3. Make payment

Choose a payment method and pay for the item as well as the local Chinese delivery fee.

• - Available in multiple currencies.
• - Payment methods: Credit cards, WeChat, Alipay, Chinese debit cards, bank transfer, Bitcoin.
• - Enter the destination country and add any notes regarding your requirements. If additional services are needed, select them and submit the order after reviewing.

4. Superbuy purchase

Our purchasing agents will contact the seller and purchase the items you ordered.

• - During the purchase process, you can click on “Order Request” to contact our agents for further details. If necessary, they will reach out to you via email or message, e.g., if additional information is required.

5. Superbuy inspection and storage

A quality inspection will be carried out, and the items will be stored in the warehouse. You can view them under “My Superbuy” – “Warehouse” once they arrive.

• - Once the item arrives at our warehouse, a series of quality checks will be conducted, and photos will be taken for you. We will contact you immediately if any issues arise.
• - Products purchased from 1688 have different quality control standards. Please refer to the Superbuy Shopping Agent User Guide.
• - You have the option to either ship stored items internationally (Steps 6-9) or purchase more items and consolidate everything (Repeat Steps 1-5, then proceed with Steps 6-9).
• - Superbuy offers a 90-day free storage service for your items.
• - Store and consolidate them to save on international shipping costs.

6. Submit for shipping

Visit “My Warehouse,” select the items, and submit them for delivery. Fill in the shipping details and choose the recommended shipping method.

• - Some items may be restricted to specific shipping methods. However, we provide recommended shipping options for you.
• - We offer additional services such as package removal, reinforcement, insurance, etc. Please inform us in the remarks section, and we will accommodate your request.

7. Pay the international shipping deposit

Choose a payment method for the deposit on international shipping costs and customs fees.

• - The deposit for international shipping is calculated based on the estimated weight of the product, the selected shipping method, and the destination country.
• - The final shipping cost is determined based on the package size and weight verified by the shipping company. If there is a difference between the final shipping fee and the deposit, the balance will be refunded to your Superbuy account after the shipment.

8. Superbuy delivery

Consolidate and pack items, reinforce the package, weigh, and ship.

• - You can track the package under “My Superbuy” – “Packages” once it has been shipped.

9. Wait for your package

Track your package and monitor the shipping progress on the “Packages” page.

• - International shipping is subject to unpredictable events, including delays, customs seizures, taxes, package damage, lost shipments, and more. Superbuy has no control over what happens once your package is in the hands of a third-party shipping company or customs. Therefore, we cannot guarantee the service quality of external companies not affiliated with Superbuy. However, we do our best to provide you with the best possible service. We inform you in advance about shipping conditions for each shipping route or country and assist you in case of issues.
• - Important shipping & logistics notes from the CEO >