How to shop on Sugargoo

Follow this simple step-by-step guide to complete your purchase successfully.

1. Create an account

To get started, create an account using our referral link. This will grant you exclusive benefits and allow you to start shopping immediately.

2. Select a product and add to cart

Choose a product on our site and click “Buy On Sugargoo”. You will be redirected to the agent’s page, where you can add the product to your cart. It is recommended to use only one agent, as shipping costs depend on package weight. The more items you have in one package, the lower the shipping costs.

3. Make payment

Choose a payment method and pay for the item as well as the domestic Chinese shipping fee.

- Available in multiple currencies.
- Payment methods: VISA, Mastercard, American Express, JCB, PayPal, Apple Pay, Google Pay, Alipay, iDEAL, giropay.
- Enter the destination country and any additional notes regarding your requirements. If you need extra services, simply select them and submit the order after reviewing.

4. Sugargoo purchase

Our purchasing agents will contact the seller and purchase the items you ordered.

- During the shopping process, you can click on “Message” to contact our agents for further details. If necessary, they will reach out to you via email or message if additional information is needed.

5. Sugargoo inspection and storage

A quality inspection will be carried out, and the items will be stored in the warehouse. You can visit “My Orders” to view the item once it has been stored.

- Once the item arrives at our warehouse, a series of quality checks will be conducted, and photos will be taken for you. If any issues arise, we will contact you immediately.
- You have the option to either ship stored items internationally (Steps 6-9) or purchase more items and consolidate everything (Repeat Steps 1-5, then proceed with Steps 6-9).
- Sugargoo offers a 90-day free storage service for your items.
- Store and consolidate them to save on international shipping costs.

6. Request shipping

Visit “My Orders” -> “In the Packaging Center” and select the items you want to ship. Fill in the shipping details and choose the recommended shipping option.

- Some items may be subject to specific shipping restrictions. We have recommended shipping options available for you.
- Additional services such as packaging removal, package reinforcement, and insurance are available. Please specify your preferences in the remarks, and we will accommodate your requests.

7. Pay the international shipping deposit

Choose a payment method for the deposit on international shipping costs and customs fees.

- The deposit for international shipping is based on the estimated weight of the product, the selected shipping method, and the destination country.
- The final shipping fee will be calculated based on the package size and actual weight verified by the shipping company. If there is a difference between the final shipping fee and the deposit, the balance will be credited to your Sugargoo account after the shipment.

8. Sugargoo shipping

Consolidate, securely pack, reinforce the package, weigh, and prepare items for shipping.

- You can track the package under “My Sugargoo – Packages” once it has been shipped.

9. Wait for your package

You can track your package and monitor the shipping progress on the “Packages” page.

- International shipments may involve risks such as delays, seizures, taxes, damages, or lost packages. Sugargoo has no control over these incidents once your package is in the hands of an external logistics provider or customs. Likewise, we cannot guarantee the service quality of other companies, that are not affiliated with Sugargoo. However, we strive to provide the best possible service, inform you in advance about the shipping conditions for each route or country, and assist you in case of any issues.

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