How to shop on Mulebuy

1. Create an account

To get started, create an account using our referral link. This will grant you exclusive benefits and allow you to start shopping immediately.

2. Select a product and add to cart

Choose a product on our site and click “Buy On Mulebuy”. You will be redirected to the agent’s page, where you can add the product to your cart. It is recommended to use only one agent, as shipping costs depend on package weight. The more items you have in one package, the lower the shipping costs.

3. Make payment

Choose a payment method and pay for the item as well as the domestic Chinese shipping fee.

• - Available in multiple currencies.
• - Payment methods: Credit cards, WeChat, Alipay.
• - Enter the destination country and any additional notes regarding your requirements. If you need extra services, simply select them and submit the order after reviewing.

4. Mulebuy purchase

The Mulebuy agent team will contact the seller and purchase the items you requested.

• - During the shopping process, you can add a note to request additional information. If necessary, we will contact you via email or message to clarify missing details.

5. Mulebuy inspection and storage

A quality inspection will be carried out, and the items will be stored in the warehouse. To check the status of your order, visit “My Account” and select “My International Order.”

• - Once the item arrives at our warehouse, a thorough quality check will be performed, including detailed photos for verification. If any issues are found, we will inform you immediately.
• - Please note that products purchased from 1688 are subject to different quality control standards.

6. Request shipping

Go to “My Warehouse,” select the items you want to buy, and request shipping. Then, enter your delivery details and choose the recommended shipping option.

• - Some items may be subject to specific shipping restrictions. We have recommended shipping options available for you.
• - Additional services such as packaging removal, package reinforcement, and insurance are available. Please specify your preferences in the remarks, and we will accommodate your requests.

7. Pay the international shipping deposit

Choose a payment method for the deposit on international shipping costs and customs fees.

• - The deposit for international shipping is based on the estimated weight of the product, the selected shipping method, and the destination country.
• - The final shipping fee will be calculated based on the package size and actual weight verified by the shipping company. If there is a difference between the final shipping fee and the deposit, the balance will be credited to your Mulebuy account after the shipment.

8. Package shipment!

Consolidate, securely pack, weigh, and prepare items for shipping.

• - You can track the package under “My Mulebuy – Packages” once it has been shipped.

9. Wait for delivery

After your package has been shipped, you can track it under “User Center” in the “Packages” section. You can also contact us via a note.

• - International shipments may involve risks such as delays, seizures, taxes, damages, or lost packages. Mulebuy cannot control or prevent these issues, as they may occur during processing by third-party logistics companies or customs. However, Mulebuy is committed to providing the best service by informing you about shipping conditions for your chosen country and offering support in case of issues.

10. Confirm delivery & leave a review

To confirm your package delivery, go to the “User Center” and select “My Packages.” If you have any questions, you can leave a note for customer service.

• - Don’t forget to collect growth points by leaving a review. These growth points can be used to reduce international shipping costs.