How to shop on Hoobuy

1. Create an account

To get started, create an account using our referral link. This will grant you exclusive benefits and allow you to start shopping immediately.

2. Select a product and add to cart

Choose a product on our site and click “Buy On Hoobuy”. You will be redirected to the agent’s page, where you can add the product to your cart. It is recommended to use only one agent, as shipping costs depend on package weight. The more items you have in one package, the lower the shipping costs.

3. Make payment

Choose a payment method and pay for the item as well as the domestic Chinese shipping fee.

• - Available in multiple currencies.
• - Payment methods: Credit cards, WeChat, Alipay.
• - Enter the destination country and add any notes regarding your requirements. If additional services are needed, simply select them and submit the order after reviewing.

4. Hoobuy purchase

Our purchasing agents will contact the seller and purchase the items you ordered.

• - During the purchase process, you can click on “Order Request” to contact our agents for further details. If necessary, they will reach out to you via email or message, e.g., if additional information is required.

5. Hoobuy inspection and storage

A quality inspection will be carried out, and the items will be stored in the warehouse. You can view them under “My Hoobuy – Warehouse” once they arrive.

• - Once the item arrives at our warehouse, a series of quality checks will be conducted, and photos will be taken for you. If any issues arise, we will contact you immediately.
• - You have the option to either ship stored items internationally (Steps 6-9) or purchase more items and consolidate everything (Repeat Steps 1-5, then proceed with Steps 6-9).
• - Hoobuy offers a 90-day free storage service for your items.
• - Store and consolidate them to save on international shipping costs.

6. Request shipping

Visit “My Warehouse,” select the items, and request shipping. Fill in the shipping details and choose the recommended shipping method.

• - Some items may be restricted to specific shipping methods. However, we provide recommended shipping options for you.
• - We offer additional services such as package removal, reinforcement, insurance, etc. Please add your request under “Remarks,” and we will accommodate your needs.

7. Pay the international shipping deposit

Choose a payment method for the deposit on international shipping costs and customs fees.

• - The deposit for international shipping is calculated based on the estimated weight of the product, the selected shipping method, and the destination country.
• - The final shipping cost is determined based on the package size and weight verified by the shipping company. If there is a difference between the final shipping fee and the deposit, the balance will be refunded to your Hoobuy account after the shipment.

8. Hoobuy shipping

Consolidate and pack items, reinforce the package, weigh, and prepare for shipping.

• - You can track the package under “My Hoobuy – Packages” once it has been shipped.

9. Wait for your package

Track your package and monitor the shipping progress on the “Packages” page.

• - International shipping can sometimes face unexpected issues such as delays, customs seizures, taxes, damaged or lost packages, and more. Hoobuy has no control over what happens once your package is in the hands of an external logistics provider or customs. Likewise, we cannot guarantee the service quality of other companies not affiliated with Hoobuy. However, we strive to provide the best possible service, inform you in advance about shipping conditions for each route or country, and assist you in case of issues.
• - Once you receive the package, you can confirm the delivery under “User Center” – “Packages.” If you have any questions about your package, you can select the respective package and contact customer support.