How to shop on Cnfans

1. Create an account

To get started, create an account using our referral link. This will grant you exclusive benefits and allow you to start shopping immediately.

2. Select a product and add to cart

Choose a product on our site and click “Buy On Cnfans”. You will be redirected to the agent’s page, where you can add the product to your cart. It is recommended to use only one agent, as shipping costs depend on package weight. The more items you have in one package, the lower the shipping costs.

3. Make payment

Choose a payment method and pay for the item as well as the domestic Chinese shipping fee.

• - Available in multiple currencies.
• - Payment methods: PayPal, Stripe, Paypay, Alipay, GCash, AlipayHK, Touch "n Go Wallet
• - Enter the destination country and any additional notes regarding your requirements. If you need extra services, simply select them and submit the order after reviewing.

4. Cnfans purchase

Our purchasing agents will contact the seller and purchase the items you ordered.

• - During the shopping process, you can add a note to contact us for further information. If necessary, we will reach out to you via email or message to request any missing details.

5. Cnfans inspection and storage

A quality inspection will be carried out, and the items will be stored in the warehouse. You can check the status of your items under “My Account” -> “Orders” / “Warehouse.”

• - Once the item arrives at our warehouse, a thorough quality check will be performed, including photos for verification. If any issues are found, we will inform you immediately.
• - Please note that products purchased from 1688 are subject to different quality control standards.

6. Request shipping

Go to the “Warehouse” page, select your items, and request shipping. Then, enter the recipient’s information and choose the recommended shipping option.

• - Some items are restricted to certain shipping methods. We have compiled recommended shipping options for you.
• - Additional services such as packaging removal, package reinforcement, and insurance are available. Please contact your agent and submit your specific requests before finalizing your shipment.

7. Pay the international shipping deposit

Choose a payment method for the deposit on international shipping costs and customs fees.

• - International shipping fees are determined based on the weight/size of the package, the selected shipping method, and the destination country.
• - The final shipping cost is calculated based on the actual size and weight of the package as confirmed by the shipping company. The specific calculation method is displayed on the “Estimate” page.

8. Cnfans shipping

All submitted items will be consolidated, reinforced, and prepared for shipment.

• - Track your package under “My Account” -> “Package” after it has been shipped.

9. Wait for your package

Track your package under “My Account” -> “Package” after it has been shipped.

• - International shipments may involve risks such as delays, seizures, taxes, damages, or lost packages. CNfans has no control over or ability to prevent these incidents, as they occur during processing by third-party logistics companies or customs. However, CNfans strives to provide you with the best service, keeping you informed about the shipping conditions for your chosen country and assisting you in case of issues.

10. Confirm delivery & leave a review

To confirm the delivery of your package, go to “My Account” -> “Package.” If you have any questions regarding your package, you can contact us via the “Contact” ticket system or our online support service.

• - Don’t forget to post a CNfans-related review on your social media and share it through the “Claim Reward” feature. You can receive up to 100% cashback on the total order and shipping cost.